April 12, 2022 Hangry

Communicate with Message Automations

Send the right message to the right user, at the right time. With Message Automations, you can select a user or transaction event that when triggered will send a user a specific notification. Message automations are a fantastic way to set up regular touch points with end users. An ever growing drop-down select list has options including: new registration, user online inactivity, transaction with specific items, transaction rated, total dollars spent, and more!

The trigger will also add the user to an automatically-managed segment that can be applied to restrict objects, such as: inbox messages, promos & campaigns, menu sections, locations, etc. With message automations, touch points will be predetermined so each time a new user satisfies the trigger, your process to get in touch with them is already put in place.


How Can Automated Messages Be Used?

As an example, let’s look at a user registration. First, set the notification to be sent one hour after a new user registers. The user will be automatically added to the linked segment when the notification is sent. This segment can be applied to a welcome inbox message. You can even use {firstname} in the automated notification and in the inbox message to personalize the communication!


Another example can be customer service related: send a notification saying ‘sorry’ when a transaction is rated below a three. The user will again be automatically added to a linked segment when the event is triggered. Then, the segment to an automatic campaign so they get $5.00 off their next purchase. Also assign the segment to an inbox message describing the campaign details and thanking them.

Example 3: Send a congratulations notification when a user completes their 100th transaction. Apply the automatically linked segment to an inbox message celebrating the order. Use {firstname} to personalize the inbox message. Apply the segment to a ‘secret’ menu section that will be unlocked once the user completes this automation.


Watch our detailed video below:


Hangry provides campuses with a cross-functional, branded mobile app that includes modules for: food ordering, dietary filtering, nutrition tracking, campus-wide loyalty & rewards, rich-push marketing, announcements, surveys, and feedback. Built by us, driven by you, trusted by your users.

To see more dashboard tutorials, Click here.
To learn more about our Loyalty and Rewards Program, Click here.


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