It’s important to note that Hangry does not recommend adding a service fee to your mobile orders. Having said that, the feature is available on the dashboard if needed. The reason that we don’t recommend it is based on the feedback we’ve received from users. It’s especially relevant on student campuses, where a service fee is considered a real negative. Students already fork out a great deal of money to be on campus, and in many cases they are forced to eat on campus due to various reasons. If a mobile ordering app is presented as a perk of food service, adding an additional fee can undermine the benefit.
Adding technology such as mobile ordering is becoming an expectation of many customers.However, it’s also understandable that food service margins are not always significant. In this case, it can be rather difficult to justify the cost of software. Thus, configuring a service fee may be the only way to offset the cost and justify the tech upgrade.
STEP BY STEP:
- Click Menus on the left toolbar.
- Next, click Restaurants at the top of the screen.
- Select your desired restaurant location.
- Move over to the section to the right and click Show Advanced.
- Enter in your desired Service Fee, Minimum & Maximum.
- Finally, click Update.
Once you click update, a service fee will be added to all mobile orders moving forward. If you will like to set a flat service fee, ensure both the min and max are set to the same amount.
Takeout Fee Subtotal Percentage (divided by 1000). e.g. 50 = 5% fee.
Min & Max in cents. (e.g. 100 = $1.00)
Hangry provides campuses with a cross-functional, branded mobile app that includes modules for: food ordering, dietary filtering, nutrition tracking, campus-wide loyalty & rewards, rich-push marketing, announcements, surveys, and feedback. Built by us, driven by you, trusted by your users.