Seamless mobile ordering is meant to make the food ordering process easier and more convenient. However, creating a seamless mobile ordering experience is far from easy. That is why Hangry implements both an alpha and beta testing round. This allows you to work out any kinks before fully launching across campus. Both of these testing rounds are put in place to ensure your mobile ordering team and your kitchen staff are prepared for whatever comes their way.
Alpha is your first round of testing and puts a big focus on the kitchen operations. In alpha, your admin team is able to make free orders to the system so the kitchen can get a feel for how the process is going to work. Once an order is placed, the kitchen will be able to see how the order shows up on the merchant tablet, and how a ticket is printed. The great thing about alpha testing is that no payment is involved. You can make as many orders as you’d like, and really play around with the system so your kitchen staff and mobile ordering team can get a better understanding of the process.
Beta is where you can start testing with a limited number of users. What does this mean? Well, through the dashboard you are able to grant test access to certain users. As a result, let’s say you’d like to start with a soft launch of perhaps 50 users. You are able to grant them access to your dining locations so they can place mobile orders and pay with their credit card, meal plan card, etc. In the beta testing round you are able to ease your kitchen staff into the operational aspect, before launching campus-wide. This means that orders are being put through, the kitchen is making them, and the order is being paid for by the user. However, only the users with test access will be able to participate.
Granting Test Access to Users
Through Hangry’s dashboard you are able to select specific users and grant them test access. This allows them to make mobile orders while the system is in beta testing mode. To learn how to enable test access, feel free to view our in-depth tutorial here.
Hangry provides campuses with a cross-functional, branded mobile app that includes modules for: food ordering, dietary filtering, nutrition tracking, campus-wide loyalty & rewards, rich-push marketing, announcements, surveys, and feedback. Built by us, driven by you, trusted by your users.
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To learn more about our Loyalty and Rewards Program, Click here.