When it comes to adding mobile ordering to your list of campus capabilities, it might seem like a daunting task. It might even feel like extra work for your staff. However, adding mobile ordering to your campus dining services actually provides many benefits to daily operational flow. The following is a list of benefits when you add mobile ordering to your campus dining services.
Less Traffic to the Kitchen
When you add Hangry’s mobile ordering system to a concept or restaurant, you will see a decrease in walk-in traffic. Student’s will begin ordering through the app which is powered by an algorithm that perfectly times out each student. In addition, there is an estimated prep time for every single item in the system. Each item has two prep times, one for NORMAL mode, and one for BUSY mode. Busy mode increases the prep time, giving the kitchen staff more time to prepare food during peak dining hours.
Orders go out faster and less mistakes are made
There are many different aspects of the ordering process that heavily depend on the built-in algorithm. Some examples include time of day, order history, how many orders are in the queue, and more. Once these presets are in place, we then introduce the Two Minute Buffer. This accounts for human error and does not affect food quality. This is why 99% of our orders are ready on time. In addition, Hangry can improve efficiency by grouping similar orders. If there are three chicken sandwiches in the queue, Hangry sends those orders to the kitchen all at once. Our algorithm takes this grouping into account when estimating prep times. This leaves very little room for mistakes and gets the orders out faster without compromising food quality.
Increase Revenue with Upselling
Hangry’s mobile ordering app offers many opportunities for upselling. As the student goes through the ordering process, they are prompted to visit recommended upgrade, like adding bacon or making the a sandwich a combo by adding chips and a drink. You can also use the app loyalty program to offer rewards for ordering certain specials. This can include ‘a free coke when you order today’s special’, or a ‘large side of fries when you order the burger of the day’.
Improve Student Satisfaction
Through Hangry’s Loyalty and Rewards program you are able to offer reviews and surveys to the students in order to receive feedback. Students are able to rate their ordering experience, and also have the option to contact Hangry support if they’re having an issue. This line of communication includes optimal student satisfaction and will keep them coming back time and time again, giving you a line of sight as to how your staff and food are performing.
Worried about the mobile ordering on-boarding process? Hangry makes it easy! Click here to learn more.