Although we always want to ensure a seamless mobile ordering experience, there are sometimes going to be days where mistakes happen or your kitchen is experiencing an abnormally high amount of orders. In this case, Hangry has created a feature on the merchant tablet that allows you to send a notification to your user letting them know you’ve added a bit of extra time to their order. By utilizing this feature, the estimated pickup time for the user’s order will increase immediately. This is a good way to do damage control, especially since in many cases the kitchen is a hectic place.
VIEW ORDER HISTORY:
- Click on the Order.
- Click Update Order Time at the bottom of the screen.
- Choose the amount of extra time you’d like to add to the order.
- Click Send.
Once you click send, your user will automatically receive a notification letting them know that their pickup time as been updated.
VIDEO TUTORIAL:
Hangry provides campuses with a cross-functional, branded mobile app that includes modules for: food ordering, dietary filtering, nutrition tracking, campus-wide loyalty & rewards, rich-push marketing, announcements, surveys, and feedback. Built by us, driven by you, trusted by your users.
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