January 7, 2019 Hangry

The Mobile Ordering Process: User, Kitchen, and Backend

Today, we are going to take you through the entire Hangry mobile ordering process which includes three phases: the user’s experience, the kitchen’s experience, and the back-end experience. On this blog we’ve discussed the mobile ordering process quite often, and the different features Hangry has to ensure we integrate seamlessly with your existing kitchen operations. However, we’ve never taken you through the step-by-step process of how the mobile ordering process happens. We’ll show you all the options your users have when ordering, how the kitchen sees the orders and which features the merchant tablet has, and finally how that order shows up on the backend.

The User’s Experience

In our in-depth tutorial video, we take you through the process of ordering a meal. This includes choosing a restaurant, selecting your meal, paying for your order, and then waiting for it. The mobile ordering process includes many different features for the user. For example, the nutritional information for each menu item, the calories, which menu items award bonus points etc. Lastly, if the campus allows, users are able to add customizations to their order before sending it through.

The Kitchen’s Experience

Once the order is made on the mobile app, the kitchen will receive that order on their restaurant tablet. The tutorial video will take you through the process of the kitchen receiving the order, marking it as ready, and other tablet functions the kitchen has for trouble-shooting and time management. Some examples include: adjusting the time of the order, sending the user a message, refunding an order, adding an order back to the queue and more.

The Backend 

Lastly, the video will show you what that order looks like on the dashboard. From here you can view order details, user information, perform refunds, and even view the events of that user. All the process includes is looking up the order number, or the name of the user. To view more tutorials on the Hangry dashboard, simply click Tutorials at the top of the screen.

Hangry provides campuses with a cross-functional, branded mobile app that includes modules for: food ordering, dietary filtering, nutrition tracking, campus-wide loyalty & rewards, rich-push marketing, announcements, surveys, and feedback. Built by us, driven by you, trusted by your users.

To see more dashboard tutorials, Click here.
To learn more about our Loyalty and Rewards Program, Click here.

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