January 4, 2019 Hangry

How To: The Mobile Ordering Process

Today we’re going to be taking you through the entire mobile ordering process. This will include the user’s experience, the kitchen’s experience, and how to view that order on the dashboard. This is a great tool to use for new mobile ordering team members, so they can get an overview of the entire mobile ordering process from start to finish.


The User’s Experience: 

We will take you through the ordering process on a mobile device. This includes selecting a restaurant, choosing your meal, and paying for that order. You’ll notice the mobile ordering experience is similar to building an order in store.

The Kitchen’s Experience: 

Once the order is made on the mobile app, the kitchen will automatically receive that order on their restaurant tablet. We will take you through the process of the kitchen receiving the order, marking it as ready, and other tablet functions the kitchen has for trouble-shooting and time management. We’ve included the tasks that are most relevant for quick service, with certain functions (such as refunds) requiring manager overrides.

The Dashboard: 

Lastly, we will show you what that order looks like on the dashboard. From here you can view order details, user information, perform refunds, and even view the events of that user.

VIDEO TUTORIAL:


Hangry provides campuses with a cross-functional, branded mobile app that includes modules for: food ordering, dietary filtering, nutrition tracking, campus-wide loyalty & rewards, rich-push marketing, announcements, surveys, and feedback. Built by us, driven by you, trusted by your users.

To see more dashboard tutorials, Click here.
To learn more about our Loyalty and Rewards Program, Click here.

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