January 18, 2019 Hangry

Quick & Easy Troubleshooting with Hangry’s Mobile Ordering Dashboard

When it comes to the convenience of mobile ordering, problems can occur at any moment. Whether it be a late order, forgotten password, etc. you always want to ensure you’re prepared to trouble shoot the problem quickly and get the issue resolved. Today we’re going over all the features on the Hangry dashboard that allow for fast trouble shooting of your mobile ordering app, most of which can be done from the comfort of your desk.

Email Order Receipts to Users

Sometimes, users will request a receipt for their order. This could be for expenses, their own personal files etc. In this case, you email a password to any user with one simple click from the dashboard. It’s important to note that users can configure their settings on their mobile ordering app so that receipts are always emailed to them after an order is placed.

Update Daily Max Spends

The Hangry Dashboard allows you to send push notifications in many different ways. You can send a push notification to an individual person, a group of people, or everyone. The multiple users function is for sending to specific groups of users. The dashboard allows you to select as many users as you’d like, and send one message to all of them. This feature is great if you are contacting prize winners, members of a certain program, staff, etc.

Verify a User’s Phone Number

Do you currently have a user who is experiencing problems verifying their phone number on your mobile ordering app? You can fix the issue in just a few simple steps from the Hangry dashboard.

Remind a User That Their Order is Ready [Merchant Tablet]

As much as we try to avoid it, there are always going to be those forgetful users who don’t show up to the pickup station on time. Perhaps they forgot they ordered something or maybe they’re running a little late. In any case, we have created a feature that allows you to remind your users that their order is ready and waiting at the pickup station for them.

Refund an Order [Merchant Tablet]

When it comes to mobile ordering, or any form of ordering, there is always a time when a refund needs to be given. Hangry has made the ability to perform a refund quick and easy from the merchant tablet to ensure optimal customer service.

Reset a User’s Password

One of the most common support questions you’ll ever receive is, ‘I forgot my password, can you help me?’ That is why we’ve made the process of resetting a user’s password from the dashboard quick and easy.

Perform a Refund

When it comes to mobile ordering, or any form of ordering, there is always a time when a refund needs to be made. Hangry has made the ability to perform a refund quick and easy from the dashboard to ensure optimal customer service. There are two ways to perform a refund from the dashboard: searching by order number, and searching by user.

Add Credit to a User’s Account

The ability to add credit to any user’s account can come in handy for multiple reasons. Credit can be provided as a contest reward, through a marketing campaign, or as a form of crisis management (i.e. if an order goes wrong, or a customer isn’t satisfied with their experience). Adding credit is one of the easiest tasks to perform on the dashboard, and is automatically added to a user’s mobile ordering account.

Disable / Delete a User

The ability to disable or delete a user is a key feature on our dashboard. It can solve minor issues, like when a user signs up with the wrong email, or more major issues like when a user tries to abuse the mobile app (i.e. using a fake credit card or trying to sign up with multiple emails). In any situation, the dashboard allows you to disable or delete a user quickly, avoiding any immediate or future problems.

Hangry provides campuses with a cross-functional, branded mobile app that includes modules for: food ordering, dietary filtering, nutrition tracking, campus-wide loyalty & rewards, rich-push marketing, announcements, surveys, and feedback. Built by us, driven by you, trusted by your users.

To see more dashboard tutorials, Click here.
To learn more about our Loyalty and Rewards Program, Click here.

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