August 10, 2018 Hangry

Refund an Order [Merchant Tablet]

When it comes to mobile ordering, there is usually a time when a refund needs to be made. Hangry has made the ability to perform a refund quick and easy from the merchant tablet to ensure optimal customer service. It is one of several tasks that requires a manager password. We’ve made this a standard to avoid issues when it comes to accountability. For tasks that would impact the business more significantly, it’s best to have a member of the management team take on the responsibility.

Refunds can also be performed on the backend dashboard from a computer.


STEP BY STEP:

  1. Click on the order.
  2. Go to the bottom of the screen and click Refund.
  3. Type in the Manager Password.

Once this process is the complete, your mobile user will receive a notification letting them know that their order has been refunded.

VIDEO TUTORIAL:


Hangry provides campuses with a cross-functional, branded mobile app that includes modules for: food ordering, dietary filtering, nutrition tracking, campus-wide loyalty & rewards, rich-push marketing, announcements, surveys, and feedback. Built by us, driven by you, trusted by your users.

To see more dashboard tutorials, Click here.
To learn more about our Loyalty and Rewards Program, Click here.

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