August 21, 2018 Hangry

How To: Return an Order Back to the Queue [Merchant Tablet]

During busy dining hours there are going to be some rare occasions where the kitchen either makes a mistake preparing an order, or someone marks an order as complete when it isn’t. In this case, the merchant tablet has a feature that allows you to return an order back to queue.


  1. From the Merchant Tablet home screen, click History.
  2. From the History tab, select your desired order.
  3. Click Return to Queue.

Once you click Return to Queue, the status of that mobile order going to go from Complete back to Received and the pickup time will update as well.



Hangry provides campuses with a cross-functional, branded mobile app that includes modules for: food ordering, dietary filtering, nutrition tracking, campus-wide loyalty & rewards, rich-push marketing, announcements, surveys, and feedback. Built by us, Driven by you, trusted by your users.

To see more dashboard tutorials, Click here.
To learn more about our Loyalty and Rewards Program, Click here.

Request Demo