January 30, 2019 Hangry

Tackle Fraudulent Behaviour – Hangry Mobile Ordering App

With any mobile app, especially ones involving some form of payment system, there are unfortunately always going to be users who try to beat the system. In this case, you want to be well equipped to tackle any user who might be trying to interfere with the seamless flow of your mobile ordering app. Today, we’re going to be going over the features Hangry has that are used to isolate possible fraudulent behaviour and stop it in its tracks as quickly as possible.

Update Daily Max Spends

Setting daily max spends is going to allow you to limit or increase the amount of spending a user is doing on orders each day. Now, why would we want to set max spends? Let’s say you have a user who you believe might be participating in fraudulent behaviour. In this case, you can set their max spend to something low like $10, while you look into their profile. Another example might be in an office environment where you have an executive assistant who is always ordering food for team meetings or team projects. In this case, you might want to increase their max spend so they can make multiple orders at once for the whole team.

Disable / Delete a User

The ability to disable or delete a user is a key feature on our dashboard. It can solve minor issues, like when a user signs up with the wrong email, or more major issues like when a user tries to abuse the mobile app (i.e. using a fake credit card or trying to sign up with multiple emails). In any situation, the dashboard allows you to disable or delete a user quickly, avoiding any problems.

View Order History

The Order History tab is going to allow you view every single order that has been made through your mobile app. In addition to this, you can also search orders by specific users and this is going to give you the ability to see order details. You are able to see a general overview, transaction details, user details, and more. This is a great way to keep tabs on certain users and track their ordering behaviour.

View User Events

User Events gives you the ability to see the actions your users are participating in once they log into your mobile app. For example, if a user makes a mobile order you’ll be able to see which steps they took to get there. You’d also be able to see if they clicked onto the rewards page, if they entered into any contests, etc. The User Events tab will also include the times they participated in these actions, and the duration spent on each action as well. This is a great way to gain knowledge on what your users love most about your app, where they’re spending the most time, and what they’re avoiding.

Hangry provides campuses with a cross-functional, branded mobile app that includes modules for: food ordering, dietary filtering, nutrition tracking, campus-wide loyalty & rewards, rich-push marketing, announcements, surveys, and feedback. Built by us, driven by you, trusted by your users.

To see more dashboard tutorials, Click here.
To learn more about our Loyalty and Rewards Program, Click here.

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