October 5, 2018 Hangry

Update Item Statuses [Merchant Tablet]

The ability to update item statuses is essential to the mobile ordering experience. Turning menu items and ingredients ON/OFF in real-time mimics the real life experience of placing an order. Additionally, it helps to avoid uncomfortable situations. If someone places an order containing items that are not in stock, not only will you have to do damage control via refund, but it may also upset your customers. Through the update item statuses feature, you are able to immediately turn an item off if you’ve run out, and turn if back on if you’ve restocked. Updating any menu statuses from the merchant tablet will immediately update on the mobile app in real-time.


STEP BY STEP:

  1. Click Your Desired Restaurant Location on the left side of the tablet.
  2. Then click Item Statuses in the bottom right box.
  3. Click your Desired Menu Item.
  4. Once you’ve found the menu item or ingredient, switch the toggle from ON to OFF or vice versa.

Once this is completed, refresh the home screen on your mobile device and click on the restaurant. Scroll down to the menu item and you will see your menu item has been greyed out if it was turned off, or back to clickable if it was turned back on. It’s important to remember to always turn items back on once you’ve restocked them.

VIDEO TUTORIAL:


Hangry provides campuses with a cross-functional, branded mobile app that includes modules for: food ordering, dietary filtering, nutrition tracking, campus-wide loyalty & rewards, rich-push marketing, announcements, surveys, and feedback. Built by us, driven by you, trusted by your users.

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