At Hangry, we’re always looking for ways to continue improving our campus commerce solution. One feature that was recently upgraded is for restaurants requiring user check-in.
User Check In Required Feature – Option One
Although we’ve had a check-in feature for some time, there are now three ways in which a user can perform their check-in requirement. Firstly, we offer a user self check-in button. With this option, the location flag for check in required must be enabled. Then, the user will see notifications in multiple areas of the app letting them know a check-in is required. They’ll first see this on the checkout screen; again on the order confirmation screen; and finally on the home screen where they’re prompted to click the check-in button. Orders would only be routed to the kitchen tablet once check-in is performed.
User Check In Required Feature – Option Two
The second scenario would be to have the user scan their receipt QR code at the tablet scanner. In this case, a user would place their order via the app, and would be required to check-in by physically coming to the location and scanning their QR code, which would then allow the order to be sent to the kitchen for prep. In terms of setting it up in the dashboard, you’d need to leave the “user check-in required before release” location flag on, as well as toggle on the “tablet scan receipt, hide button” flag.
User Check In Required Feature – Option Three
Finally, the third option would be for the user camera to scan the restaurant QR code that is placed on site. These restaurant QR codes can be accessed via the dashboard, under the pick-up section of the locations tab. From there, you’re able to print out copies and can place them in multiple areas in order for users to be able to check in once they arrive at the restaurant. Just like with the receipt QR code, they’d need to scan the restaurant QR code prior to their order being routed to the kitchen for preparation.
As Always, You’re in Control
The best part is that these 3 check-in options are controlled by you! Not only do you control which check-in option users will have, you also control additional check-in required settings. These include the disclaimer text on checkout and confirmation, as well as reminders. Our solution offers three portions to the reminder. There is a first reminder a certain number of minutes after the order is placed. If the user doesn’t check in, they’ll get a second notification based on the number of minutes you set. Finally, if a user doesn’t check in after the second reminder, you would set the number of minutes between that second notification that the order would automatically cancel and refund. As mentioned previously, the kitchen would not receive any order until the check-in action occurs.
All updates done via our client dashboard happen in real time, and can be changed at any point. That way, you always have the flexibility to ensure your facilities are performing to the best of their ability.
Hangry provides campuses with a cross-functional, branded mobile app that includes modules for: food ordering, dietary filtering, nutrition tracking, campus-wide loyalty & rewards, rich-push marketing, announcements, surveys, and feedback. Built by us, driven by you, trusted by your users.