Mobile ordering can’t be done seamlessly without the efforts of the kitchen staff. That is why Hangry has created a merchant tablet that allows the kitchen to make quick changes, avoid problems, and ultimately helps them to execute mobile orders smoothly. Today we’ll be discussing the different features of the merchant tablet and the control the kitchen staff have over the process.
Item statuses give the kitchen control over menu ingredients and what items users can and can’t order. For example, if the kitchen runs out of chicken, they are going to have to communicate that to their mobile users to prevent anyone from ordering chicken. On the merchant tablet, the kitchen staff can easily turn the status ‘off’ for any item they run out of. Once they turn the item ‘off’, mobile users will no longer be able to choose that menu item until the kitchen staff turns it back on. Easy accessibility to these controls on the merchant tablet is going to allow the kitchen to make quick adjustments, ensuring a seamless mobile ordering process.
Sending Messages to Users:
In the event of an order mistake or change, the kitchen staff have the ability to personally message their users to update them on their orders. The merchant tablet provides a list of pre-determined messages to communicate to the customers, covering an array of scenarios. Some examples include, ‘we have run out of an ingredient for your order’ or even a reminder to the customer to come get their order if they’re running late. These quick messages improve the efficiency of customer communication, and keep the customer updated on the process in the event of a problem.
Hangry’s ‘busy mode’ feature is essential to the mobile ordering process, because it allows the kitchen to add an extra few minutes to their ‘prep time’ during peak dining hours. For example: if the kitchen is experiencing an abnormally large amount of orders right after a football game and needs more time to make meals, they can switch to ‘busy mode.’ This will add an extra, pre-determined amount of minutes to the original pick-up time. This is going to provide a break to the meal prep staff until they can get back into the swing of things. In addition, there is even the ability to add additional time to one specific order. That way, if you just need time to fix ONE order, you don’t have to put the whole system into busy mode until the problem is solved. Instead, you can individually let a user know that additional time has been added to their order.
To get an in-depth look at our merchant tablet tutorial videos, click here.