August 16, 2018 Hangry

Put a Restaurant into Busy Mode [Merchant Tablet]

Hangry’s busy mode feature is essential to the mobile ordering process, because it allows the restaurant to add an extra few minutes to their prep time during peak dining hours. For example: if the kitchen is experiencing an abnormally large amount of orders right after a football game and needs more time to make meals, they can switch to busy mode. This will add an extra, pre-determined amount of minutes to the original pick-up time. As a result, kitchen staff are less likely to become overwhelmed when it gets busy. Customers are also less likely to be disappointed by late orders, since the timeline will be adjusted accordingly. This . feature can be access on both the tablet, and the backend dashboard.  The tablet makes it much more convenient for frontline staff.


STEP BY STEP:

  1. From the Merchant Tablet home screen, click your desired restaurant location.
  2. Go to the Manual Override Box and switch the Additional Prep Time toggle from OFF to ON.

Once this is completed, refresh the home screen on your mobile device and proceed with a mobile order. From here, you will see the pick up time has increased to convenience the kitchen.

VIDEO TUTORIAL:


Hangry provides campuses with a cross-functional, branded mobile app that includes modules for: food ordering, dietary filtering, nutrition tracking, campus-wide loyalty & rewards, rich-push marketing, announcements, surveys, and feedback. Built by us, driven by you, trusted by your users.

To see more dashboard tutorials, Click here.
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