May 29, 2018 Hangry

Prep Percentages

Prep percentages represent how much additional time to add as the number of items in a cart grows. For example, users are not always going to order just one item. Sometimes they are going to order a Ham & Swiss for themselves, and a Turkey Club for a friend. Both orders have a prep time of 10 minutes, however, because they are being made together it’s not going to take the full 10 minutes for both. That is where the algorithm comes in; prep percentages account for each item in the cart to determine how long the order will take to complete.

Important Note: To fully understand item prep percentages, you must have a general understanding of item prep times. To watch that video tutorial, click here.


  1. Click Operations on the left toolbar.
  2. Click Order Flow at the top of the screen.
  3. Select your desired Restaurant Location.
  4. In the middle, head to Update Prep Percentages and enter % amount you’d like for each additional item.

For example: Assume Second Item % is 50. If Item1 has a prep time of 10 minutes, and Item2 has a prep time of 8 minutes, then we will multiply the Assume Second Item % by Item2’s prep time (i.e. 8 * 50% = 4 minutes). The total prep time estimate would be 14 minutes (10 from Item1 and 4 from Item2).

Note: If an item is set to pre-made in the item prep times tab, then that item will be ignored in this calculation (an example of this would be a can of Coca-Cola, because it takes no prep time to make)



Hangry provides campuses with a cross-functional, branded mobile app that includes modules for: food ordering, dietary filtering, nutrition tracking, campus-wide loyalty & rewards, rich-push marketing, announcements, surveys, and feedback. Built by us, driven by you, trusted by your users.

To see more dashboard tutorials, Click here.
To learn more about our Loyalty and Rewards Program, Click here.

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